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You can reset your password by clicking "Reset Password" on the My Supoorter Account login page and following the instructions prompted to you via email. For login support you can reach us at (800) 215-8834 or donors@stjude.org
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Visit My Profile and go to the field you’d like to change. After updating your information, click “Save.”
If you run into any issues and need assistance changing your personal information you can contact our support center at (800) 215-8834 or donors@stjude.org
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You can update your information in the My Profile section of this site. If you run into any issues and need assistance you can contact our support center at (800) 215-8834 or donors@stjude.org
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You can sign up for emails from St. Jude within your My Supporter Account by clicking the Contact Preferences tab. There you can subscribe to our weekly newsletter and other relevant email lists.
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To delete your My Supporter Account you can send a request to donors@stjude.org
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If you’d like a copy of your tax receipt, you can request one with our form.
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An employer matching gift is when an employer matches the charitible contribution of their employees. Meaning if you donate $100 dollars to St. Jude, they will also donate $100 to St. Jude. If you add your employer your My Profile page, we’ll let you know if your company is registered as an employer that matches gifts.
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Step 1: Add your employer to your My Profile page on MSA.
Step 2: Click “Activate Your Company Match” (If you do not see this button your employer may not provide matching gifts, and we encourage you to inquire with them directly.)
Step 3: Retype your employer into the employer match form in which you get directed.
Step 4: Follow the instructions on the page to submit your matching gift form with your employer.
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My Giving Summary is a snapshot of your donation history with St. Jude Children’s Research Hospital. It provides details on your year to date donation total, lifetime donation total, number of lifetime donations, and number of years of support. My Giving Summary is not for tax purposes and may include non-tax deductible amounts. Totals displayed may not represent all of your contributions to St. Jude throughout this year or in your lifetime due to privacy and data limitations.
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If your monthly gift information is not loading properly, try refreshing the page.
If your monthly gift information does not appear email us at donors@stjude.org for additional support.
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Yes. You can do so by visiting the Monthly Gift page within My Supporter Account and clicking "Update Gift Amount".
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You can update your payment method using the Monthly Gift page. There you can click "Update Payment Method" as displayed in the photo below.
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You can update your payment method using the Monthly Gift page. There you can click "Update Withdrawal Date" as displayed in the photo below.
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You can pause or cancel your monthly gift using the Monthly Gift page. There you can click the arrow shown in the screenshot below and choose to either pause or cancel your montly gift. For additional support you can reach us at (800) 215-8834 or donors@stjude.org
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Make sure to check the withdrawal date to ensure that it's not coming up. You could also see this message if your payment was unsuccessful or your payment method has expired. You can check the Monthly Gift page to verify your withdrawal date, payment information and payment status.
For additional support you can reach us at donors@stjude.org
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If your monthly gift information being displayed incorrectly you can request a correction by emailing donors@stjude.org
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Your transaction history only displays the last 12 transactions in your record. Other donations made, such as one-time donations or dedicated donations, do not appear here.
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You can reach out to us to make corrections at donors@stjude.org
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You should receive your monthly gift statement within the first two weeks of each month.
